Service Account Manager
Location: Riyadh, KSA
You May Be Our New Service Account Manager
SIG is a leading packaging solutions provider for a more sustainable world. With our unique portfolio of aseptic carton, bag-in-box, and spouted pouch we work in partnership with our customers to bring food and beverage products to consumers around the world in a safe, sustainable and affordable way. Our technology and outstanding innovation capabilities enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories and connected packs, all to address the ever-changing needs of consumers. Sustainability is integral to our business and we are going Way Beyond Good to create a net positive food packaging system.
Founded in 1853, SIG is headquartered in Neuhausen, Switzerland. The skills and experience of our approximately 8,100 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 100 countries. In 2021, SIG produced 45 billion packs and generated €2.5 billion in revenue (incl. Scholle IPN unaudited revenue). SIG has an AA ESG rating by MSCI, a 13.4 (low risk) score by Sustainalytics and a Platinum CSR rating by EcoVadis.
Key Responsibilities:
- Care of equipment
- Responsible for all technical services provided to customers
- Oversee the preparation and planning of preventive maintenance
- Oversee the ordering and delivery of spare parts
- Oversee resolution of equipment failures (corrective maintenance)
- Oversee the installations of must points
- Daily review of performance figures with relevant root cause analysis and corrective actions
- Oversee the preparation of failure reports
2.Financial (related to technical service scope of supply)
- Get technical work requirements from customers (Preventive Maintenance, Corrective Maintenance, Equipment modifications, Spare parts, etc)
- Quotations – prepare or participate in the preparation of quotations for technical work
- Obtain purchase orders from customer for all work
- Ensure invoicing to customer is done based on purchase orders
- Support the KAM to follow-up payments on time, by providing clarification on technical work
3. Budgeting / Strategy
- Prepare yearly budgets for customers based on sleeve forecast
- Labor and parts based on running hours
- Estimate of preventive maintenance (labor and parts)
- Other services, such as training for customer staff, skills assessments,
- Being involved in preparing customer roadmaps including information such as
- assessing plant capacity against forecast as basis for proposal for required equipments - Where applicable prepare and review the service contract on annual basis
- Ensure that Services are being delivered and invoiced according to commercial terms agreed (invoice per quotation delivered/ per contractual agreement)
4. Administration
- Approval of work reports / time sheets of all technical staff working on customer site
- Request and approve all overtime
- Request all manpower required to execute all services to the customer
- Prepare all regular reporting such as daily reports, weekly minutes of meetings and actions lists
- Conduct and participate meetings according to the company governance structure
- Ensure the effective assignment of tasks and follow up to completion in a timely manner
- Prepare special reports / analysis on ad-hoc basis
- Oversee the complaint handling procedure for all quality related issues in conjunction with KAM
- Effective crisis management
Skills:
- Engineering qualification or substantial work experience (Solid technical understanding)
- Excellent verbal and written communication skills
- People skills
- Good at plant operations / equipment optimization
Founded in 1853, SIG is headquartered in Neuhausen, Switzerland. The skills and experience of our approximately 8,100 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 100 countries. In 2021, SIG produced 45 billion packs and generated €2.5 billion in revenue (incl. Scholle IPN unaudited revenue). SIG has an AA ESG rating by MSCI, a 13.4 (low risk) score by Sustainalytics and a Platinum CSR rating by EcoVadis.
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